Privacy Policy

At Hilma Biocare Europe, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal information when you place an order, create an account, or contact us for support. This information may include:

  • Full Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Phone Number
  • Payment Information (collected by our third-party payment processors)

Non-Personal Information

We may also collect non-personal information to improve our website and services, including:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited on Our Website
  • Referral Source
  • Date and Time of Visits

This information is collected through cookies and analytics tools.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing and Fulfillment: To process and ship your orders, communicate with you about your purchase, and provide customer support.
  • Payment Processing: To complete your transactions securely.
  • Customer Support: To respond to your inquiries and assist with any issues regarding your order.
  • Marketing and Promotions: If you opt-in, we may send you emails with promotions, new product updates, and other relevant information. You can opt-out of these emails at any time.
  • Website Improvement: To analyze website usage and improve user experience, including personalization and troubleshooting.

3. How We Protect Your Information

We take security seriously and implement various measures to protect your personal information. These measures include:

  • Encryption: Your payment and personal information are transmitted securely through encryption protocols.
  • Access Control: Only authorized personnel have access to your data.
  • Secure Payment Processing: We use trusted third-party payment processors to handle all financial transactions securely.

Despite our efforts, no method of online transmission or storage is 100% secure. However, we strive to use commercially acceptable means to protect your personal information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted partners who help us process orders, payments, or shipments (e.g., shipping companies, payment processors). These third parties are contractually obligated to handle your data securely.
  • Legal Requirements: If required by law or to protect our legal rights, we may disclose your information in response to legal requests from government authorities or regulatory bodies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons) to improve your experience on our website. Cookies are small text files that are stored on your device and allow us to remember your preferences and customize your experience.

  • Session Cookies: These are temporary cookies that are erased when you close your browser.
  • Persistent Cookies: These cookies remain on your device for a set period of time and help us recognize you on return visits.

You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of the website.

6. Your Data Rights

As a user of our website, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information we have.
  • Deletion: You can request the deletion of your personal data, subject to certain conditions (e.g., if we are required to retain it for legal reasons).
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link in the emails we send.

If you wish to exercise any of these rights, please contact us at support@hilmabiocare-eu.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer required, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📩 Email: support@hilmabiocare-eu.com
💬 Live Chat: Available for real-time support.

Thank you for trusting Hilma Biocare Europe with your personal information.