Frequently Asked Questions (FAQs)
1. Ordering & Payments
Q: What is the minimum order amount?
A: The minimum order amount is 100€. Orders below this amount cannot be processed.
Q: What payment methods do you accept?
A: Available payment options are listed at checkout. Once an order is placed, customers must contact support at support@hilmabiocare-eu.com for payment instructions.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or modified before payment is processed. Once an order is paid and shipped, no changes can be made.
Q: Do you offer bulk or wholesale pricing?
A: Yes, we offer special pricing for bulk or wholesale orders. Please visit our Wholesale & Bulk Orders page or contact us for more details.
2. Shipping & Delivery
Q: Where do you ship from?
A: We ship worldwide from Europe using discreet packaging to ensure safe and private delivery.
Q: How much does shipping cost?
A:
- Free shipping for all orders 150€ and above
- Standard shipping fee: 7€ for orders below 150€
Q: How long does shipping take?
A: We guarantee delivery within 2 business days from the time your order is processed and shipped.
Q: Do you provide tracking for my order?
A: Yes, all orders come with a tracking number, which will be sent to your email once the package is shipped.
Q: Do you offer discreet shipping?
A: Yes, all orders are shipped in plain, unmarked packaging to ensure privacy and security.
3. Products & Usage
Q: What types of products do you sell?
A: We offer a range of high-quality steroids and performance-enhancing products, including:
- Injectable Steroids
- Oral Steroids
- HGH & Peptides
- Post Cycle Therapy (PCT) Products
- Steroid Cycles
Q: Are your products authentic?
A: Yes, we only sell genuine Hilma Biocare products, ensuring top-quality and lab-tested formulations.
Q: How should I store my products?
A: Store products in a cool, dry place away from direct sunlight. Some items, like HGH & Peptides, may require refrigeration. Always check the product packaging for specific storage instructions.
Q: Do you provide product recommendations?
A: Yes! If you need guidance on choosing the right products, feel free to contact our support team for recommendations based on your fitness goals.
4. Refunds & Returns
Q: Can I return my order?
A: Due to the nature of our products, we do not accept returns. All sales are final.
Q: What if I receive a damaged or incorrect product?
A: If your order arrives damaged or incorrect, please contact us within 7 days at support@hilmabiocare-eu.com with proof (photos), and we will arrange a replacement or refund.
Q: Do you offer refunds?
A: Refunds are only provided for:
- Damaged products
- Incorrect orders
- Lost shipments (verified by tracking)
5. Security & Privacy
Q: Is my personal information secure?
A: Yes, we use secure encryption and data protection protocols to ensure your personal and payment details remain confidential.
Q: Will my package have any labels or branding?
A: No, we use plain, discreet packaging with no visible branding to protect your privacy.
6. Customer Support
Q: How can I contact you?
A: You can reach us via:
📩 Email: support@hilmabiocare-eu.com
💬 Live Chat: Available on our website
Q: What are your support hours?
A: Our customer support team is available 24/7 via email and live chat.
Still have questions?
If your question isn’t listed here, feel free to contact us at support@hilmabiocare-eu.com or use our live chat for further assistance.