Frequently Asked Questions (FAQs)
Find answers to common questions about ordering, shipping, products, and more.
1. Ordering & Payments
What is the minimum order amount?
The minimum order amount is 100€. Orders below this amount cannot be processed.
What payment methods do you accept?
Available payment options are listed at checkout. After placing an order, contact us at support@hilmabiocare-eu.com for payment instructions.
Can I cancel or modify my order?
Orders can only be changed before payment is processed. Once paid and shipped, no changes can be made.
Do you offer bulk pricing?
Yes, we offer wholesale pricing. Visit our wholesale page or contact support for details.
2. Shipping & Delivery
Where do you ship from?
We ship worldwide from Europe using discreet packaging.
How much does shipping cost?
Free shipping for orders over 150€. Standard shipping is 7€ for orders below 150€.
How long does shipping take?
Delivery is guaranteed within 2 business days after processing.
Do you provide tracking?
Yes, tracking details are sent via email once shipped.
Is shipping discreet?
Yes, all packages are plain and unmarked.
3. Products & Usage
What products do you sell?
Injectable steroids, oral steroids, HGH & peptides, PCT products, and steroid cycles.
Are your products authentic?
Yes, all products are genuine Hilma Biocare formulations.
How should I store products?
Store in a cool, dry place. Some items like HGH may require refrigeration.
Do you offer recommendations?
Yes, contact support for personalized product guidance.
4. Refunds & Returns
Can I return my order?
Due to product nature, all sales are final.
What if my order is damaged?
Contact us within 7 days with proof for replacement or refund.
Do you offer refunds?
Refunds apply only to damaged, incorrect, or lost shipments.
5. Security & Privacy
Is my information secure?
Yes, we use secure encryption and data protection systems.
Will packaging show branding?
No, all packaging is discreet with no branding.
6. Customer Support
How can I contact you?
📧 support@hilmabiocare-eu.com
💬 Live chat available on the website
What are your support hours?
Support is available 24/7 via email and live chat.