Refund & Return Policy
At Hilma Biocare Europe, we aim to ensure customer satisfaction while maintaining strict product safety and integrity standards. Please review our policy carefully.
1. No Return Policy
Due to the nature of our products, all sales are final. We do not accept returns to ensure safety, quality, and product integrity.
2. Refund Policy
Damaged or Defective Products
Contact us within 7 days with proof (photos). We may offer a replacement or full refund.
Incorrect Items
If you receive the wrong item, we will resend the correct product or issue a refund.
Order Cancellation
Orders can only be canceled before payment is processed. Once shipped, cancellation is not possible.
3. Refund Process
Contact support within 7 days of receiving your order.
Provide your order number and details of the issue.
Return items if required (instructions provided after approval).
Refund processed after verification (3–5 business days).
4. Shipping Fees
- Shipping fees are non-refundable unless the item is defective or incorrect.
- Return shipping costs are the customer’s responsibility unless we made an error.
5. Exchanges
We do not offer exchanges. If needed, request a refund (if eligible) and place a new order.
6. Order Issues
If you experience delays, missing items, or delivery issues, contact our support team immediately for assistance.
7. Contact Information
📩 support@hilmabiocare-eu.com
💬 Live chat available on our website