Refund & Return Policy

At Hilma Biocare Europe, we aim to ensure the satisfaction of all our customers. Due to the nature of our products, we have specific policies regarding returns and refunds. Please read the following information carefully to understand your rights and the steps to take if there is an issue with your order.

1. No Return Policy

Due to the nature of the products we sell (including steroids, peptides, and performance-enhancing substances), we do not accept returns. All sales are final once the order is placed and processed. This policy is in place to ensure product integrity and safety for all our customers.

2. Refund Policy

We strive to ensure that our customers are happy with their orders, but due to the specialized nature of our products, refunds will only be issued under the following circumstances:

Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us immediately at support@hilmabiocare-eu.com within 7 days of receiving your order.
  • We will ask for proof of damage (such as photos of the damaged goods) and may offer a replacement or full refund at our discretion.

Incorrect Items

  • If we ship an incorrect product (not what was ordered), please contact our customer support within 7 days of receiving your order.
  • We will either send you the correct product or issue a refund once the incorrect items are returned.

Order Cancellation

  • Orders can only be canceled before payment is processed. If your payment has already been processed and the order has been shipped, it cannot be canceled or refunded.

3. Process for Refunds

If you believe you are entitled to a refund based on the conditions listed above, please follow this procedure:

  1. Contact Us: Reach out to our customer support team at support@hilmabiocare-eu.com within 7 days of receiving the order.

  2. Provide Order Details: Include your order number, contact information, and clear details about the issue with your order.

  3. Return of Incorrect/Damaged Items: If applicable, you may be required to return the incorrect or damaged items. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

    • Return Address: We will provide return instructions upon approval of the refund request.

  4. Refund Processing: After verification, we will process your refund. Refunds will be issued to the original payment method, and the time it takes for the refund to appear in your account depends on your payment provider (typically 3-5 business days).

4. Shipping Fees

  • Shipping charges are non-refundable unless the product is defective or incorrect.
  • Customers are responsible for return shipping fees unless the product is defective or we sent the wrong item.

5. Exchanges

  • We do not offer exchanges due to the nature of our products. If you need to exchange an item, please return it in accordance with our refund policy, and place a new order for the desired product.

6. Order Issues

If you encounter any issues with your order (such as delayed shipments, missing items, or delivery problems), please contact our support team as soon as possible. We will assist you in resolving the matter promptly.

7. Contact Information

For any questions or issues regarding this policy or your order, please contact us:
📩 Email: support@hilmabiocare-eu.com
💬 Live Chat: Available for real-time assistance.

Thank you for choosing Hilma Biocare Europe!